Any Way to Input Apartment Addresses Correctly?

[odysseyofnoises]

I posted about this in the Feedback forum, but it doesn't seem like there's really any activity there, so I figured I'd post about it here. When I try to enter my address, it changes the word "Apt" or "Apartment" to "Unit," and I have no way to override this word change. Fedex thinks the address is wrong and returns to sender, so I have no way of getting a SIM card sent to me. I've tried using both the website and app, using a "Private" browser window, and so on. I even tried adding my address on Google Maps, and still nothing. Is there any trick to input apartment addresses with the correct labeling? This is just crazy. I've never seen a problem like this on countless websites before.

[odysseyofnoises]

Update: I tried another address, this time a business address. Visible's app and website still change the word "Suite" to "Unit," so Fedex says the address is incorrect. I don't get how it's possible to have anything delivered from Visible to anywhere like this. Just forget about this company; there's nothing they can do correctly, not even something as basic as address input.

[gymcoach97]

I just had the same problem and it's no different with Verizon.  I neglected to consider that Verizon owned this company and I had the same problem in the past - the shipping address did not include the apartment number and their system does not allow you to put in the apartment number correctly.  I have a phone that can't get delivered and they put restrictions on the shipment that does not allow me to change it so that it can get delivered.  Who knows when it will get returned and when I'll get my money back.  Fortunately, I didn't buy a very expensive phone.  There's a good chance that I will have just wasted a couple hundred dollars.

[shane]

Well, here we are, it is almost Nov 2024 and this problem still exists.  Minimum 10 months and counting. Their 'Agent' acts like such a thing has never happened before, I am the first, and their crack team of experts are diligently working on the problem. Apparently they are unable to crack the code of shipping to an Apartment Complex, or a business Suite. Though as they said, they got my back. Well, I certainly feel like I've been 'got'. So they are on top of that part.

They did recommend I use a 'normal' address. However unfortunately, all my neighbors in the complex, live in Apartments. I have tried many different ways to hide the 'Apt' moniker within the address, even spelling wrong, but their software is far to clever for the ruse, and changes everything to "UNIT" (their caps not mine).

I do suspect that the carrier is able to discern that "Unit" means the same as "Apt", since it is a major metro area and there are thousands of apartments. Unless all those delivery trucks in the complex, are just wondering around aimlessly, lost in a loop of despair. Likely the shipping label is not even printing Unit or the Number'. Though, I am not on their crack team of experts, those are just my random thoughts.

I would think the sales team would be quite concerned about no sales to apartments, but I am not familiar with this level of incompetence. Staggering perhaps? I don't know. Never had the opportunity to interact so heavily with this level of lunacy.

Well, they have no timeline, and appear to consider apartment dwellers undeserving of their product line. So there that.

<sigh>