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Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

How do I return this phone?

It's been a week now since I received this phone that is completely locked and unable to activate...chat is ghosting me, booting me out, etc. I've tried every platform to get an answer and NOTHING. Supposedly my case was escalated to a special team a...

Resolved! Where is my IPhone 14?

Hello Visible Community! Out of curiosity, I ordered an IPhone 14 pro max directly from Visible on Friday (9/16) at 7:00AM EST. I never received an order confirmation email, and am currently in limbo. The charge hit my credit card and posted the next...

Specifics on sending my phone in to swap

After a 30min chat with a Visible employee I am just more confused. I received my phone and need to send my old one in to swap. Do I use the white UPS label that was enclosed to send my old phone to Forth Worth? What do I do with the enclosed pink la...

Ordering issues

@ I’m a current Visible customer. However, I’ve been trying to place a order for a new iPhone 11 for my son for Christmas and put him with visible too. every time I place an order it gets canceled out on Visible’s end. I’m paying with affirm financin...

Rteal88 by Novice
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