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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Any Way to Input Apartment Addresses Correctly?

I posted about this in the Feedback forum, but it doesn't seem like there's really any activity there, so I figured I'd post about it here. When I try to enter my address, it changes the word "Apt" or "Apartment" to "Unit," and I have no way to overr...

Bait and switched on next day shipping

Hi, I'm incredibly frustrated and have been disconnected from chat trying to resolve this situation. I bought a new iPhone yesterday – Friday, Sept. 22, release day – with the promotion of free next-day shipping. After purchasing, the tracking inform...

Resolved! Don't ask for a replacement SIM - it will cut your service OFF

As soon as a replacement is scheduled to be mailed, your service will be cut off. Even if you explicitly ask to keep your service active. If you (or Visible) is simply guessing that a new SIM will fix a problem, be careful. If FedEx is not working as...

KRS03 by Novice III
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