Apple Watch activation issue with app

[Nicole13219]

When i go to set up cellular, i login and then it says my watch has been added to my account and to hit continue. Instead of loading the activation page, it closes out and goes back to the set up cellular page.
It’s been over a week and customer service has been awful and no help.  I’ve reset my watch, restarted all devices, and deleted and reinstalled the visible app 100 times. Everything is up to date. 
I keep getting emails saying they tweaked something on their end and all is good but this is not true. 
I’m five  seconds from switching carriers. Someone please help because their customer service is no help at all. I’ve wasted so many hours on this and they even messed up my service and my phone didn’t work for a few days. I’m so frustrated. 

[walkabout]

I'm having the exact problem.  they have escalated the ticket numerous times and they say someone is investigating and a week later I get the exact same email... this has been going on for over a month now.  the kicker is I had the watch service until I "upgraded" to their Visible+ plan, and paid more for the privilege of having my watch stop working as a cellular watch and I don't believe anyone is actually doing anything!!!  how does it take nearly 5 weeks to look into and fix something like this?!?   Totally unacceptable in my opinion!