Can smartwatch be added anytime or only at sign up... - Visible Community

Can smartwatch be added anytime or only at sign up?

bgswis
Novice II

I plan to enroll in either Visible or Visible+ plan.  Can a smartwatch be added to either plan anytime or only at sign up?

3 REPLIES 3

DeanKevin64
Ace II

I have read that on the base plan you might not be able to add it until you are closer to your billing cycle, not sure if this is actually true but it would be prorated for that plan if added after you join since the watch is an add on cost. For the plus plan it is free and should be able to be added at any time. 

 

FYI, if you didn't see it on the website Visible only allows Apple watches.

Thanks for reply.  What do you mean by closer to the billing cycyle?  Yes I saw only apple watches.  Bummer I prefer android.

Sorry, meant billing due date. I know on Visible's Reddit page there were some that mentioned having trouble adding a watch in between billing dates. Don't know if it is still an issue or if it was only an issue for a couple people, I recall seeing it mentioned a couple times where some were having issues. I think it only affected those on the base plan since there is a charge for it on that plan and not the plus plan. 

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