Solved: Voicemail Won't Load, Can't Access - Visible Community

Voicemail Won't Load, Can't Access

K8
Novice

Everything transferred from Verizon to Visible smoothly. About a week afterwards, my voicemail stopped loading, refreshing, displaying on the screen. I receive the VM icon at the top of my android when one has been left, and when I click to access, a screen pops up up with the Visible colors and spinning icon with "Please wait while we check your account information." It never stops spinning, the screen never advances, and I never see the voicemail. I chatted Visible last week, 3 different reps, got disconnected twice, and after spending 45 minutes talking to a rep that called me back, there is no resolution. She had me check a number of things on my phone, she reset my voicemail on her end (she didn't call it a reset), had me restart my phone several times (which I had tried previously), and nothing worked. I finally had to end the call because the whole process took/was taking so long and I had an obligation. The same thing happened today, and that dang wheel is still spinning trying to "check my account information," and I am pretty frustrated. Please help!!

1 ACCEPTED SOLUTION

K8
Novice

Y'all! Just tried this fix from another post and it WORKED! Now, if only the Visible reps knew to tell folks this! Below is the resolution I copied from the helpful post.

 

"Thanks to @GreenSub for his voicemail fix from another thread! Anyone else having this issue on a Samsung can try this:

 

Go to Settings - Apps - Voicemail - Storage - Clear Data

Then Open Voice Mail and go through the prompts ."

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1 REPLY 1

K8
Novice

Y'all! Just tried this fix from another post and it WORKED! Now, if only the Visible reps knew to tell folks this! Below is the resolution I copied from the helpful post.

 

"Thanks to @GreenSub for his voicemail fix from another thread! Anyone else having this issue on a Samsung can try this:

 

Go to Settings - Apps - Voicemail - Storage - Clear Data

Then Open Voice Mail and go through the prompts ."

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