Help porting number out of visible

[LxRyan07]

I am struggling for the last day plus of getting in contact with Visible for them to be able to manually release my number for a port out to a different carrier. For whatever reason, the other carrier is saying it looks like my phone isn't an active line even tho I triple-checked all my port out info, they simply said it must be an issue on Visible's end not showing the number as active. The other company says I need to get a Port Order Number and SPID from visible for them to be able to transfer my number. 

Does anyone know of a better way to get in touch with Visible? I have tried the chat via phone and website which keeps timing out on me before it I can even chat with someone. It seems like this route takes hours to even get ahold of someone. I have also tried reaching out via Twitter with no response. This type of customer service is just ridiculous, just not being able to get in contact with anyone.

[Anonymous]

Yeah I've been waiting for 12 hours and many times the chat will refresh because I've waited for so long and restart the queue.

[LxRyan07]

Literally just got down to the 3 next to be helped in the chat and the site kicked me out then I keep getting the no agent available when logged back in and tried to get thru the chat. So frustrating. 

[Anonymous]

It's crazy, I just want to pay for service and move on with life.

[TheCellTower]

You can try doing it on your own, first generate a new Port out pin then tell your new service provider to resubmit the port request, if this fails get a new Port out pin and tell your new service provider that your number comes from T-Mobile 

[LxRyan07]

I tried doing it myself. And what would telling my new service provider that my number comes from T-Mobile do verse saying it comes from Visible?

[TheCellTower]

It might help 

[LxRyan07]

But how would it help, visible isn’t T-Mobile? 

[TheCellTower]

They can't see from where the number comes and it doesn't make a difference for the port process 

[xiazhuol]

did they solve your issue?

[xiazhuol]

Did they solve your issue? I got the same problem, and I'm still waiting for their update. I request to get the SPID number, the chat agent is useless somehow, and their higher-level support is not reachable.