CASE NUMBER: 08717605
My service stopped working at the beginning of an international trip a week ago. I tried activating the global pass and it never worked, which was a bummer.
I am back in the US and still no service - I am unable to log into my account and after reaching customer service, they said my account is temporarily on hold and that they escalated; I will receive a call within 48 hrs for next steps
This is unacceptable; if I don’t receive a call in 24 hours I will need to switch to a different provider, since I need a working phone on Monday for work.
