Order not going through Visible system

[oldman]

I have placed an order for a phone 2 times with Visible.  I am being told that the order has never been received.  I do receive an order number from Visible and I also receive emails that pmt has been sent to Paypal.  I have spent 4 hours trying to get to the bottom of this only to be told I have to place the order again.  Is this a scam or what is going on?  I need to hear from other folks out there, if this has happened to them.  Thank you.

[DavePinMinn]

It's not a scam, it's just Visible's totally horse manure customer service.

I went through the same thing a few weeks ago.  And while chatting, they kept having me order phones.  At one point I had seven phones on order from 2 different banks and two different credit cards.

This went on for days...  Daily chats, HOURS of screwing around.

Once things got to the mythical "technicians", and nothing happened for a few days, we solved the problem.  Cancelled both phone accounts, got the port out codes, and got service elsewhere.

Visible is a little cheaper, and it's FINE as long as you NEVER need customer service to help with a problem.  You're now seeing what happens when you DO need them...

[emmett]

Wow! Thanks for the info. I've been waiting for my order as well and cannot find any info on it. I'll give it a couple more days then cancel my payment. That's not good customer service and makes me wonder how long they will be in business.

Thank you!

Emmett