Phone will not accept account number

jbrooker
Novice

I am trying to set up my phone to switch service from Verizon to Visible by Verizon. When entering my account number, it says I have the wrong account number. I was on the phone with Verizon for over two hours earlier and they said all the information I entered was correct. 

Any assistance would be appreciated, or I will just leave Verizon altogether.

 

Thank you, 

Jerry 

2 REPLIES 2

EWHarris
Novice II

Do not enter any of the numbers after the dash. Thatโ€™s what worked for me.

Hi Harris were you using a Verizon prepaid? I am using one and Visible could never recognize my account number...