SIM card order stuck in Processing...

[amcmorrow]

Hi,

I'd really like to switch to the Visible network and services, but I can't get them to send my SIM Card out.

I've been on chat support about 6 or 7 times, each time they escalate the order and it never gets sent to me.

This last time, we tried completely resetting my account, and placing a new order for the SIM card...this was over a week and a half ago.

Has anyone else run into this issue? I don't know where else to go since the chat/order processing seems to put me into a loop I can't get out of.

HELP!

[amcmorrow]

They said it was because of the format of my Verizon account number. I'm on a prepaid account with Verizon. Visible said they should be able to change my account number format at my request, but now verizon is saying they'll need to switch me to a 'contract' or post-paid account....so even to switch for a day...to get my phone number ported over...what a hassle?