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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Ringtones and SIM questions from new Visible user

Just joined Visible with my Samsung S22 cellphone from a prior provider (Verizon). Verizon was on SIM 1, Visible is on eSIM. Old number has already been ported over. Newbie questions:1. Ringtones: How to do I access, or where on the phone can I recop...

Resolved! Trade in amounts

Since there is no obvious way to provide feedback to visible, I'm posting this here. Very happy with your service up until I purchased a new phone recently. Your trade in amount for my old phone was $100, which influenced the price point of my new ph...

Kristen by Novice
  • 4 replies
  • 0 kudos

Phone & Text Not Working

I switched to Visible and it says my phone is active but it doesn't work. I've done everything suggested to fix it many times to no avail. Ant suggestions?

Aymer by Novice
  • 1 replies
  • 0 kudos

Switching plans

I want to switch from my current Visible plan which costs 25$ to Visible24 which costs $20.00. But it doesn't give me that option on the website. It just gives me the option to upgrade to Visible plus which is $45. How do I get Visible24?