Yes it's a long wait, but they have a solution that I was told fixes 90% of the phones, and all the techies are trying it first. It works immediately, so hang in there!
HINTS: use a pc to chat, and while in the chat window, keep their webpage active by bouncing around on the different tabs occasionally, which i did on my second attempt.
NOTE! While bouncing around, I saw the new Visible plan prices got reduced $10. My V+ $45 plan I signed up of last week was going to be $40 with autopay. I asked if the new pricing was going to apply to me, and was told YES. NOW $30!!! through the end of March.
Mine just started working. I never got through to Visible. I reset my network settings and about 10 min. later I was getting messages. Not sure if what I did fixed it or if Visible fixed it but its working.