Transfer my phone number from AT&T to visible

[jeffpoppe]

I was on my mom’s AT&T family plan. When signing up with visible it asked me for my account number at AT&T. I gave them my mom’s account number and visible says it doesn’t match with my phone. What do I do?

[VisiblyPresent]

Ensure you're prviding the correct information for AT&T see: https://www.visible.com/help/carrier-list

Contact AT&T at the number provided there.