Visible text messaging is down!

groundhog
Novice III

I know 3 people on Visible, and none of them can receive text messages.  Everyone can send text messages. Visible technical support has not been helpful. Let me know if you have the same experience.

242 REPLIES 242

Same, Madison WI πŸ˜” 

New York,19:20,1st,Mar,I can't get any SMS now!

same issue here. Im in Idaho. no help cant get ahold of customer service. 

 

same issue her in Idaho. NO help from customer service 

mashfiqui
Novice

Messaging not working for me Seattle and Los Angeles 

Jennavive
Novice II

I have a Google Pixel phone, located in Western NY, also not receiving texts.

Same here in Maryland.

Jennavive
Novice II

I am using a Google Pixel phone in Western New York. I am also not receiving texts today. 

Same with me and my wife in Maryland

stlcard73
Novice

Not receiving texts in Illinois either... Been an issue all day.

Axleya
Novice

Cannot call or text in VA

stlcard73
Novice

Can send texts, but can't receive. Been like this all day here in Illinois 😞

 

Visible has a big problem and is not informing their customers. They should send us emails updating progress.

Same thing in WI. I haven't received texts all day.

 

Legend6ME
Novice

Stopped receiving texts after about 8pm est 2/27. Friends on Visible are out too. Samsung A42

Jhahn123
Novice

Yes!  Not getting any texts!!  2/28/23

kippanth
Novice

Same issue Naperville Illinois Google pixel 6 pro.  Really frustrating.

Still not working, day 3 in Chicago. I have not been able to contact anyone at customer service. Very frustrating 

skibik
Superuser
Superuser

Texts at 12PM today worked for sending and receiving in northern Minnesota. 

Gtrotter11
Novice II

Same issue- cannot receive sms, send works ok. Santa Cruz California. Pixel 6a. Last time confirmed working was around 6:15 yesterday eve.

vmmiller77
Novice III

I just chatted with Visible. They were able to make changes on their end, have me reset my network settings, then restart and my texts now work. I had tried resetting my network settings on my own and it didn't work. Therefore I would suggest contacting Visible support to resolve the issue.

How long did you have to wait? I've been waiting at least an hour now

I think it was about an hour also.

I can not get hold of them.  Waited for almost 75 minutes, dropped from app twice, I gave up

I was able to get through by DM’ing @visiblecare on Twitter 2x (first issue was different).  But got through….

Anonymous
Not applicable

Are you using a physical SIM card or e-Sim?

Both me and my husband are using a physical SIM and visible fixed it for both of our phones.

Same solution worked for me. 

As a follow up I also worked with Visible support and got SMS rolling for mine and my wife's phone. The process felt like re-enrolling into the SMS service. It appears at this point in time working with support is needed to resolve things on the backend also.

Northern NY, not receiving text for 2 days.  Still not receiving today.  Spent hour yesterday afternoon with Tech Support and they tried everything to no avail and just said they are working on the problem.

Google Pixel 7 Pro with eSim

Greencat
Novice II

No SMS messages this evening in Syracuse, NY

Jost930
Novice II

Western NY can only message using chat. Can send to others but not received SMS.

😞 Looking in community not a new issue. Android Pixel Pro 6.

robdutchdonegan
Novice II

Same issue here, I can make and recive phone calls, I can send text/sms messages but I cannot recieve them.  Didn't even know until a friend called me about a text he sent that I didn't respond to.  Been DM'ing visible care on twitter no respones in over an hour and have still been waiting for visible chat to get back to me for over an hour.

Jaimelyn78
Novice II

Kansas here. I have an iPhone and I am not receiving text messages or iMessages either. So darn frustrating. 

Felfie
Novice

Pixel phone northwest Indiana. Unable to receive SMS all day. 😞 Chat support unhelpful.

nabas
Novice II

Not working here in Chicago, can send but can’t receive 

nabas
Novice II

Not working in chicago

same here in sw suburbs of chi.

Meswanie
Novice

iPhone eastern Iowa not receiving texts since 11am today

kswan
Novice II

Also not working in WI. No incoming SMS.