02-28-2023 04:12 PM
I know 3 people on Visible, and none of them can receive text messages. Everyone can send text messages. Visible technical support has not been helpful. Let me know if you have the same experience.
03-01-2023 06:08 AM
Same, Madison WI 😔
03-01-2023 04:23 PM
New York，19：20，1st，Mar，I can't get any SMS now！
03-01-2023 05:31 PM
same issue here. Im in Idaho. no help cant get ahold of customer service.
03-01-2023 05:33 PM
same issue her in Idaho. NO help from customer service
02-28-2023 04:28 PM
Messaging not working for me Seattle and Los Angeles
02-28-2023 04:40 PM
I have a Google Pixel phone, located in Western NY, also not receiving texts.
03-01-2023 06:33 AM
Same here in Maryland.
02-28-2023 04:42 PM
I am using a Google Pixel phone in Western New York. I am also not receiving texts today.
03-01-2023 05:52 AM
Same with me and my wife in Maryland
02-28-2023 04:41 PM
Not receiving texts in Illinois either... Been an issue all day.
02-28-2023 04:42 PM
Cannot call or text in VA
02-28-2023 04:49 PM
Can send texts, but can't receive. Been like this all day here in Illinois 😞
02-28-2023 05:03 PM
Visible has a big problem and is not informing their customers. They should send us emails updating progress.
02-28-2023 05:06 PM
Same thing in WI. I haven't received texts all day.
02-28-2023 05:53 PM
Stopped receiving texts after about 8pm est 2/27. Friends on Visible are out too. Samsung A42
02-28-2023 05:58 PM
Yes! Not getting any texts!! 2/28/23
02-28-2023 06:14 PM
Same issue Naperville Illinois Google pixel 6 pro. Really frustrating.
03-02-2023 07:41 AM
Still not working, day 3 in Chicago. I have not been able to contact anyone at customer service. Very frustrating
02-28-2023 06:16 PM
Texts at 12PM today worked for sending and receiving in northern Minnesota.
02-28-2023 06:25 PM
Same issue- cannot receive sms, send works ok. Santa Cruz California. Pixel 6a. Last time confirmed working was around 6:15 yesterday eve.
02-28-2023 06:26 PM
I just chatted with Visible. They were able to make changes on their end, have me reset my network settings, then restart and my texts now work. I had tried resetting my network settings on my own and it didn't work. Therefore I would suggest contacting Visible support to resolve the issue.
02-28-2023 06:39 PM
How long did you have to wait? I've been waiting at least an hour now
02-28-2023 06:53 PM
I think it was about an hour also.
03-01-2023 03:30 PM
I can not get hold of them. Waited for almost 75 minutes, dropped from app twice, I gave up
03-01-2023 07:55 PM
I was able to get through by DM’ing @visiblecare on Twitter 2x (first issue was different). But got through….
02-28-2023 08:39 PM
Are you using a physical SIM card or e-Sim?
03-01-2023 04:57 AM
Both me and my husband are using a physical SIM and visible fixed it for both of our phones.
02-28-2023 08:46 PM
Same solution worked for me.
02-28-2023 09:32 PM
As a follow up I also worked with Visible support and got SMS rolling for mine and my wife's phone. The process felt like re-enrolling into the SMS service. It appears at this point in time working with support is needed to resolve things on the backend also.
03-01-2023 05:25 AM
Northern NY, not receiving text for 2 days. Still not receiving today. Spent hour yesterday afternoon with Tech Support and they tried everything to no avail and just said they are working on the problem.
Google Pixel 7 Pro with eSim
02-28-2023 06:32 PM
No SMS messages this evening in Syracuse, NY
02-28-2023 07:10 PM
Western NY can only message using chat. Can send to others but not received SMS.
😞 Looking in community not a new issue. Android Pixel Pro 6.
02-28-2023 07:22 PM
Same issue here, I can make and recive phone calls, I can send text/sms messages but I cannot recieve them. Didn't even know until a friend called me about a text he sent that I didn't respond to. Been DM'ing visible care on twitter no respones in over an hour and have still been waiting for visible chat to get back to me for over an hour.
02-28-2023 07:34 PM
Kansas here. I have an iPhone and I am not receiving text messages or iMessages either. So darn frustrating.
02-28-2023 07:32 PM
Pixel phone northwest Indiana. Unable to receive SMS all day. 😞 Chat support unhelpful.
02-28-2023 07:38 PM
Not working here in Chicago, can send but can’t receive
02-28-2023 07:42 PM
Not working in chicago
02-28-2023 08:11 PM
same here in sw suburbs of chi.
02-28-2023 07:44 PM
iPhone eastern Iowa not receiving texts since 11am today
02-28-2023 07:48 PM
Also not working in WI. No incoming SMS.