coverage in Slade, Kentucky area

[rezarf1]

been using visible without issue in Dayton, Ohio area.

Recently travelled to Slade, Kentucky.

No service at all. Nothing....no hint of any connection.

I want a refund.

All the coverage maps show 4G LTE in that area.

I wish it were so. The maps are false, or please explain why my phone did not recieve any signal.

[GreenSub]

Are you on the older $25 cloud based plan or the new $30 / $45 plan.

With the newer plans ”Members can access a premium network experience including extended coverage areas and new roaming capabilities, meaning there will be more places where you’ll have network access. ”

https://www.visible.com/help/visible-evolution-faqs

[rezarf1]

yes, I am on older plan.

[GreenSub]

I think you need the newer plans for domestic roaming. Not bad for just $5 more . Good luck. 

[TheCellTower]

I think the newer plan does not include domestic roaming, you only get better access to the Verizon network 

[GreenSub]

FWIW, this is the Verizon domestic roaming FAQ. I think we get this service with the $30/$45 plan

https://www.verizon.com/support/domestic-roaming-faqs/