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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Activation of a new phone not completing

I purchased a new iphone 14 from Visible to replace my iphone 7 (which was already active on Visible). I completed the steps including entering the authorization code and the app said it would take 30 minutes. It's been over 2 hours and and the app i...

Cynthia by Novice
  • 476 Views
  • 2 replies
  • 0 kudos

Resolved! You guys are a joke in terms of starting up a service

I decided to switch to Visible for me and my wife. I started an account for her and put the IMIE number to see if it works for a Esim, it did great! Told me to go to app to continue and I got a constant message of saying sorry the phone isn't compati...

JGill by Novice II
  • 4641 Views
  • 15 replies
  • 0 kudos

Unable to Set Up Voicemail

I have gone to VM several times to set up and there is NO set up button or feature. It says call VM. Everyone who has called said that my mailbox is not setup and so now I have no way to set it up and people can't leave a message. I have an iphone 13...

kbs1011 by Novice
  • 631 Views
  • 1 replies
  • 0 kudos