eSim upgrade

[fdorogi]

I’m trying to upgrade to the visible+ plan. Went through the steps in the app. I don’t get an option for eSim and they placed an order for a new SIM card. So then I went to attempt an eSim and it wouldn’t let me because I had an existing order. Any way to cancel the SIM card and go with the eSim?

[Anonymous]

Since you placed the order for the SIM card and it likely has been shipped. You can try and get a hold of customer support and see if it can be stopped but that would depend on when you placed the order. They are quite speedy on getting it shipped out.