esim transfer

[BOILEDCARROT]

I was trying to transfer Esim. I followed instruction but it was not working. 

so I chatted with team, and they said it will take few hours.

after 12 hours, I got the email said I can proceed the process.

At this point, they disconnected my Sim. I thought it was kind of process. But it was not downloading esim . there  was just spinning blue wheel for 1 hour.

So I asked visible and they said there is issue which only higher level engineer can be solve.

It was Friday morning and they asked me to wait.

I worked without phone service. I don't have home phone. 

It is Saturday afternoon, I still have issue Esim transfer. they asked me to post my issue on twitter or facebook and tag care team. I am waiting for support team for 1 hour.

Summary

Thursday : Esim Transfer error

                    Chat with Visible Team : wait few hours

Friday : service disconnected by Visible.

               Visible Team asked me to finish Esim Transfer BUT error

               Chat with Visible Team : wait for 12~24 hours

Saturday : No service. Esim Transfer error

                   Chat with Visible Team : it was solved so re-try but error / asked me to post sns help

                   SNS help massage : no one answer.

anyone has same issue?

[BOILEDCARROT]

MONDAY : I AM GOING BACK TO SIM CARD. VISIBLE HIGHER ENGINEER CANNOT SOLVE THE ISSUE FOR 3 DAYS. I DONT THINK THERE IS AN ENGINEER.

[TheCellTower]

Do you have a VPN or something like that installed on your phone? If yes that may cause the problem if not it's probably visible problem

[BOILEDCARROT]

I don't have any network tweaks. Only Engineer Supreme may solve the issue. I bought this phone at visible shop.

So, if you want to transfer to esim, please contact visible team and ask when Engineer Supremes have time to review your case. So you can avoid cancelation of your physical sim card. 

[BOILEDCARROT]

I ordered Sim card on Monday and it should have arrived on Tuesday. It was what I was told during chat on Sunday. But it was waiting for Specialist confirmation and it MAY take 3~5 days. SO, NO ONE KNOWS WHEN I AM GOING GET THE SIM CARD. BECAUSE IT "MAY" TAKE 3~5 DAYS. IT COULD TAKE 1 MONTH.

Also, I was waiting for specialist call on Monday but NO ONE CALLED. It was what visible chat team promised. but it was lie. DO NOT MAKE CHANGE ANYTHING IF YOUR PHONE IS WORKING. YOU ARE NOT THEIR CUSTOMER. THEY DON'T CARE IF YOUR SERVICE HAS ISSUE. THEY DON'T EVEN EXPLAIN WHAT IS THE ISSUE. LIFE SUCKS.

[nicansuini]

Hey y'all!

Just solved this issue. I was similarly out of service for 3 days (Friday night-Monday night).

Not really the best or fun process, but it eventually did work... have some hope and patience. And no... to the best of my knowledge there isn't a "senior technical advisor" at visible... I was stuck in an endless loop of twitter support, website support, and a one way email ticketing system which somehow ended up working to move my physical SIM to my eSIM.

Step 1: Follow this guide. https://www.visible.com/help/How-do-I-activate-service-using-eSIM If you're able to get it to work, congratulations on being one of the lucky few… otherwise, keep reading.

Step 2: Reach out to support (via twitter or the website chat) and tell them that your eSIM transfer has failed and that you need to reinstall the eSIM profile. While they are redoing stuff on their end, you can start step 3.

Step 3: Follow these steps which I received via email after pulling some teeth… these should definitely be available in some forum somewhere:

-Connect your iPhone to a strong and stable Wi-Fi connection or personal hotspot;

-Open the Visible app and log out from your account;

-Delete the current Plan from Settings > Cellular;

-Uninstall the Visible app from your iPhone;

-Power off your phone, wait 30 seconds then power it back on;

-Install the Visible app from Apple Appstore;

-Open the app and log into your Visible account;

-Tap on ‘Resume Activation’ button from the lower end of the screen.

Following these three steps solved the issue for me & I hope it helps you out!

[nicansuini]

Hey y'all!

Just solved this issue. I was similarly out of service for 3 days (Friday night-Monday night).

Not really the best or fun process, but it eventually did work... have some hope and patience. And no... to the best of my knowledge there isn't a "senior technical advisor" at visible... I was stuck in an endless loop of twitter support, website support, and a one way email ticketing system which somehow ended up working to move my physical SIM to my eSIM.

Step 1: Follow this guide. https://www.visible.com/help/How-do-I-activate-service-using-eSIM If you're able to get it to work, congratulations on being one of the lucky few… otherwise, keep reading.

Step 2: Reach out to support (via twitter or the website chat) and tell them that your eSIM transfer has failed and that you need to reinstall the eSIM profile. While they are redoing stuff on their end, you can start step 3.

Step 3: Follow these steps which I received via email after pulling some teeth… these should definitely be available in some forum somewhere:

-Connect your iPhone to a strong and stable Wi-Fi connection or personal hotspot;

-Open the Visible app and log out from your account;

-Delete the current Plan from Settings > Cellular;

-Uninstall the Visible app from your iPhone;

-Power off your phone, wait 30 seconds then power it back on;

-Install the Visible app from Apple Appstore;

-Open the app and log into your Visible account;

-Tap on ‘Resume Activation’ button from the lower end of the screen.

Following these three steps solved the issue for me & I hope it helps you out!