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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

can't receive text pictures

I have a Samsung S21. Newer to Visible. I can not receive pictures sent to me through text. I get a long message that starts with "You could not receive HTTP-FT" and then a very long https://ftcontentserver.... All texts have come from friends with S...

Need to cancel my monthly subscription

My Visible phone number is no longer in use, and I have returned to China. However, I am unable to log in to the Visible app and website as I receive a ‘server error’ message each time. Meanwhile, I continue to be charged for the service. I would lik...

Resolved! Monthly charge

Visible reduced the monthly Basic charge to $25 from $30. They mention nothing about this being a promo for new customers only. Even if they did, it’s wrong for them to continue to charge me $30 a mo. and newcomers $25 a mo. After contacting chat ser...

Return Label

I did not receive a return label for my trade in device with my new phone package. I received my new phone and the envelope to pack my old phone in, but no label. I do not have any emails with the label in it and my account overview only has return i...

ellen18 by Novice
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Can not send or receive MMS on Galaxy S22

I have read all the forums regarding this issue. Seems like a lot of people have problems sending and receiving MMS on Visible. No matter what I try I can not send or receive. Does anyone have a real fix? Calling visible support was useless.