Experience with Visible

Novice II

Future Subscribers Beware

In short, I've been a Visible subscriber for years, but if you need customer service just good luck with that. I got a new iPhone 14 Max Pro and need an eSIM to activate it. I tried going through the process myself, but my phone would not activate. I reached out to the customer services agents and after two failed callbacks by Visible (never called me on my spouse's phone) and multiple interactions with the customer service representatives they still have not sent me an eSIM for activation. At this point, I should send them an invoice for the amount of time I have spent on hold for them to come up empty-handed. They will not give you an ETA, they will not call you back, and they simply will not get the job done. I have not had a phone to use for almost 24 hours. If this company struggles to activate a phone they sure will struggle with anything complicated.