You don't need to log in to get to the live chat window. Just click on
"Chat with us" from https://www.visible.com/help/connect. Once you go
through the virtual assistance and get in touch with a live agent, they
can email you a verification link.
I finally got to a live chat agent and once I clicked on verification
link through emails, it's working again. New texts are coming in but the
old ones are not, they might be lost forever. You might want to reach
out to them, the verification process...
I finally got to live chat with an agent. Not sure if it's a coincidence
or not, but as soon they sent me an email to verify my account, texts
start coming in again. But all the old texts I missed aren't coming in,
I'm afraid they're lost forever.