I have had a similar problem and I have been 5 days without service. I
have escalated the problem several times, but I only get notices that my
problem will be resolved in 72 hours. This is so frustrating !!!!!
Joe, this company cannot port in eSIMs. I had the same problem: Visible
could not configure the eSIM with my ported number, asked for a SIM
card, it arrived, worked for 4 hours and they they screw my phone number
up, with another number. This is SO F...
If you are going to port in your old number, I would definitively not
recommend to come to Visible unless you can afford being with a cell
phone for 5 to 7 days. I have been waiting for 5 days now, with no cell
phone, because Visible customer support...
Lucky you,! I have been waiting for 5 days already and they still say
they need 48 hours more. This is so frustrating with this company. What
bothers me the most, is that this looks like a recurrent problem and
they still have it over, and over, and ...