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07-12-2021 08:15 PM
Is anyone else having a problem to port-in phone number from T-Mobile? It’s been over a week escalated as well and still exceeding that response time. Past carrier ports were completed in 15 minutes and max of 45 minutes. I’ve asked multiple questions like if it’s eSim related and not related they say, I’ve contacted T-Mobile and they show not port request. I’ve checked the Verizon Port site recommended on another post and it shows no record either. Anyone else have the issue recently and find a resolution that worked?
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07-15-2021 03:12 PM
Finally resolved after escalating further. They said the issue was with my phone # supposedly not showing it was connected to a TMobile by the SPID (Service Provider ID)
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Anonymous
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07-13-2021 03:18 PM
Hey there!
Thanks for raising this concern. I'd recommend reaching out to the Care Team for an update on your case; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.
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08-19-2021 06:46 PM
I have had a similar problem and I have been 5 days without service. I have escalated the problem several times, but I only get notices that my problem will be resolved in 72 hours. This is so frustrating !!!!!
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07-13-2021 08:29 PM
Same response, no resolution. They say the highest support team is still looking into it. Why do I pay for 2 bills because because Visible can’t handle a simple port.
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07-15-2021 03:12 PM
Finally resolved after escalating further. They said the issue was with my phone # supposedly not showing it was connected to a TMobile by the SPID (Service Provider ID)
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07-21-2022 01:40 PM
I'm having the same issue with porting, except with Boost Mobile. I've been waiting five days, 6 porting requests have been filed, and escalated. I'm currently on my 7th attempt, but this time I provided the Boost's SPID to Visible. Fingers are crossed. I shouldn't have to do all the leg work to fix Visible's issues with porting. I'm not pleased that Visible doesn't include or provide a SPID questions to it's chat assistance folks to eliminate the possibility of the wrong SPID being used (if that is the cause of this porting issue). Not happy at all and close to canceling.
