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I ordered a phone 2 weeks ago. I contact chat to see what's going on and get informed my order has been cancelled and my account is on hold. Then chat stops responding. Why was my order cancelled? Why is my account on hold?

I ordered a new phone Nov. 2nd and it said it will be shipped next business day. So far order still shows processing and no one can tell me what's going on. I'm told I need to wait 3-5 days for a "specialist" to review the order. Interestingly enough...