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SomeHelpPls · 10-03-2022

Getting though to someone in customer service via chat has been an exercise in futility for many, at best a long, long wait and luck of the draw in terms of informed answers.Also, from various sources on this forum, it appears that the IMEI checker m...

SomeHelpPls · 09-20-2022

Surely there must be someone there who can help me switch to a slightly different plan? A telephone number? Nah. Chat??? Request???

SomeHelpPls · 10-23-2022

After a somewhat problematic switch to Visible+ from original flavor Visible, I have decided to call it quits. Visible+ gave me less digital bandwidth than before. This and the sub-standard customer service made up my mind.

SomeHelpPls · 10-20-2022

Gee, wouldn't it be nice and transparent and all if you could just use the compatability checker where you type in the phone's IMEI and this would tell you for sure if it's compatable? It looks like there is such a thing. But from this thread, am I r...

SomeHelpPls · 09-28-2022

My S20 also drops calls on the $40 plan. Still hesitating on changing to the newer plans or going elsewhere. I was on T-Mobile Magenta previously and when it works, Visible isn't much worse.

SomeHelpPls · 09-28-2022

I was getting 2.5 Mbps maximum with T-mobile Magenta (unliimited) - (supposedly 5G) on my Samsung S-20. With Visible, it now hovers around 2 Mbps, when it works. I discovered that part of the problem is peculiar to where I mainly use my phone, an are...

SomeHelpPls · 09-28-2022

You're lucky you get 5 to 12 Mbps. The best I get is 2.5Mbps and a few dropped calls a week.

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How about offering new plans and services only when support staff can handle it?

Chat help is inadequate

Re: Attention Visible Executive Team. Customer Support is Completely Broken

Re: An update on phone compatibility...

Re: Galaxy S20 and dropped calls

Re: Thanks, Visible!

Re: Thanks, Visible!