Novice II
Status: New

In general, I’m very happy with my Visible service, but I was never informed that I would need to cancel my Verizon Apple Watch phone number separately. As a result, I have been paying for Apple Watch cellular service for the last nine months.


With Verizon, the Apple Watch is assigned a different phone number that is separate from the phone cell number. With visible the phone number is shared between both devices. I am guessing this is Why. My Apple Watch cell number was not automatically canceled when I ported my number.


Now I will have to call Verizon and try to get a backdated refund. If I am unsuccessful with that, I will have paid for nine months of Apple Watch cellular service for no good reason.


I joined Visible to save money and I feel let down by this lack of information. Please do better with your customer onboarding in the future! Thank you.