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LH
Newbie
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yesterday
Status:
New
I have been on chat multiple times and the representatives did not assist me after ridiculously long waits. I have wasted way too many hours trying to get what Visible has agreed to give me. Until now I have been pleasant. I finally got a rep to arrange for a supervisor to call me. I NEVER RECEIVED A CALL after waiting 45 minutes past the appointment! I decided to write this.
I have been told by 2 representatives I would receive my credit and I still have not. This has gone on since October 1st.
I know the trade off for a cheaper monthly bill is BAD SERVICE but this is ridiculous!
If you expect to keep me as a customer, Contact me to resolve this! I don't personally know anyone using Visible who is happy with your Customer Service. You need to do better. It is costing you customers. I know 1st hand of people who cancelled you.
Do I need to blast my complaints all over social media to get a response?
Thank you
