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Extreme disappointment with Virtual Reward Experience

sallyc
Novice

One incentive to select Visible was the Virtual Card, right? Well when I tried mine, the code didnt work. So I tried to get a solution but the card company was hard to reach so out of frustration I set aside the issue for a few months. When I got back to the problem, Visible chat seemed helpful. They gave me a new access code and I got the card. I did not realize when I got the card to work 5/29 it expired 6/30. So, I used the card 1 time for 16.38.  When I contacted visible chat they told me to take it up with the card company. I called the card company who was extremely hard to reach a real person. When I did, they were extremely rude and just said "expired" look at the website, goodbye.   So, this reflects on the card company and on visible. I am very disappointed, feel I've been ripped off. I dont have FB or Twitter, so limited ability to even communicate with Visible. Cheap phone rates are good, but basically no customer service is NOT good.

3 REPLIES 3

WonderingYid
Novice II

Wow! 

JustDoIt
Novice II

Just curious as to which card company you used so when I get my virtual card I will avoid.

beav
Intermediate

My advice: set up a Twitter account and try to resolve this, then delete your Twitter account. Good luck.