Galaxy s21 ULTRA - Add please

S21UltraWhen
Novice

I dont understand why S21 and S21+ have been supported but the S21 Ultra is not. Please support it soon!

1 ACCEPTED SOLUTION

Anonymous
Not applicable

Hey there! 

Our compatibility checker has recently been updated, so the S21 Ultra should now show as compatible. Please try checking the IMEI of your device again, and let us know if you run into any issues. 

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2 REPLIES 2

Anonymous
Not applicable

Hey there! 

Our compatibility checker has recently been updated, so the S21 Ultra should now show as compatible. Please try checking the IMEI of your device again, and let us know if you run into any issues. 

My Galaxy S21 (US version) was rejected by IMEI checker.  Factory unlocked Amazon renewed with 90 day warranty.  Any potential reason why?  How do I know a phone will be compatible BEFORE getting IMEI?  Thanks.