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Forum Posts

eSIM transfer from iPhone 12 to iPhone 13

I was told by support that the eSIM for iPhone 13 is not working properly and that they are currently working on a fix for the problem. I'm wondering when is this problem going to be fixed and if they will let us know as soon as the problem is solved...

Voicemail working, but not visual. Google Pixel 5a

I have a Visible physical SIM in a made-for-Fi Pixel 5a. The only difference between it and the made-for-Verizon/Visible is that the V version supports mmWave 5g while the Fi version is sub-6 only.I have a Fi eSIM and was using it for voice/text and ...

Extreme disappointment with Virtual Reward Experience

One incentive to select Visible was the Virtual Card, right? Well when I tried mine, the code didnt work. So I tried to get a solution but the card company was hard to reach so out of frustration I set aside the issue for a few months. When I got bac...

sallyc by Novice
  • 4 replies
  • 1 kudos


I don't know anything about visible community. Is it something you join to get service from visible. Any help would be appreciated.

micnbrg by Novice II
  • 0 replies
  • 0 kudos

iPhone 6 loses service

My iPhone 6 loses service when walking from one part of the house to another. In comparison, my iPhone XR Does not lose service when walking from one room to another in the house. The Xr Has software version 14.7.1. The iPhone 6 has version 12.5.4 wi...

Mg by Novice
  • 1 replies
  • 0 kudos

Stolen phone during delivery

Hey everyone, I was really hyped to join the visible community.. but just discovered that a stranger had signed for me and ran off with the iphone. I'm going to file a carrier claim with FedEx and a police report, but I'm having trouble finding where...


I signed up to trade my old phone in and port my number on 9/17. I received the acceptance emails and everything seemed fine. The next day, 9/18, I signed my wife up, bought a phone outright for her and got the acceptance emails. Shortly thereafter ,...