Serious but weird question

AmyinMN
Novice

I have been trying and trying to create a visible account, buy a phone and service from visible, but my email is continually refused as "invalid", evidently because it has an underscore in it--all the other symbols are letters and numbers. I checked via chat help, and that seems to be the problem. So my question : seriously, do NONE of you visible users have any symbols other than numbers and letters and the one "allowed" period in your email address? NO ONE has an underscore? Does anyone understand the reasoning for this being disallowed?

1 ACCEPTED SOLUTION

Moxie
Superuser
Superuser

Just create a free email account (Gmail, outlook, yahoo etc.) with no symbols like janedoe@___.com then  replace the email after you have your visible account. Also most email services will let you link email accounts...if you want to create an alias. Good luck 🀞

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4 REPLIES 4

Moxie
Superuser
Superuser

Just create a free email account (Gmail, outlook, yahoo etc.) with no symbols like janedoe@___.com then  replace the email after you have your visible account. Also most email services will let you link email accounts...if you want to create an alias. Good luck 🀞

If this post has solved your problem, please mark it as an acceptable solution. Thank You!

Additional information needed? https://www.visible.com/help

Just a caution.  Free email accounts are inherently unsafe.  YOU are the product and they sell your information.  Once you get a free account, think about replacing your email address with something much more private. 

AmyinMN
Novice

Thank you, Moxie! I didn't realize I could change it after membership--that's what annoyed me.

Welcome! You'll have to wait 30 days to change your email address. 

 

Best!

If this post has solved your problem, please mark it as an acceptable solution. Thank You!

Additional information needed? https://www.visible.com/help