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**Tip** What to do if your new service is slow

cconway09
Novice II

So, I activated my service last night to find my internet super duper slow. I contacted care via the app, they were very helpful. Turns out I was lacking a feature on the account that let me use faster than 5mbps speeds. They couldn’t add it for some reason and had to submit a ticket. Though it took me less than 2 hours to get a response and now my internet is working perfectly! 

2 REPLIES 2

frugalfamily
Intermediate

Glad you’re up and running. Thanks for the info, @cconway09!

bpositive
Intermediate III

LTE internet speed depends upon different factors. Some of them are phone models, network signal and peak hours. My iphone 12 gets 30/40 download speed however ZTE get 5/8 Mbps download speed at the same location.