02-25-2021 04:51 AM
So, I activated my service last night to find my internet super duper slow. I contacted care via the app, they were very helpful. Turns out I was lacking a feature on the account that let me use faster than 5mbps speeds. They couldn’t add it for some reason and had to submit a ticket. Though it took me less than 2 hours to get a response and now my internet is working perfectly!
02-25-2021 07:46 AM
Glad you’re up and running. Thanks for the info, @cconway09!
02-28-2021 06:02 AM
LTE internet speed depends upon different factors. Some of them are phone models, network signal and peak hours. My iphone 12 gets 30/40 download speed however ZTE get 5/8 Mbps download speed at the same location.