So, I activated my service last night to find my internet super duper slow. I contacted care via the app, they were very helpful. Turns out I was lacking a feature on the account that let me use faster than 5mbps speeds. They couldn’t add it for some reason and had to submit a ticket. Though it took me less than 2 hours to get a response and now my internet is working perfectly!
LTE internet speed depends upon different factors. Some of them are phone models, network signal and peak hours. My iphone 12 gets 30/40 download speed however ZTE get 5/8 Mbps download speed at the same location.
How do you contact a customer service person??????
Internet was fine prior to this morning. Now it is crazy slow.
Two separate accounts, identical phones, both have poor internet as of this morning.