02-25-2021 04:51 AM
So, I activated my service last night to find my internet super duper slow. I contacted care via the app, they were very helpful. Turns out I was lacking a feature on the account that let me use faster than 5mbps speeds. They couldn’t add it for some reason and had to submit a ticket. Though it took me less than 2 hours to get a response and now my internet is working perfectly!
02-25-2021 07:46 AM
02-28-2021 06:02 AM
LTE internet speed depends upon different factors. Some of them are phone models, network signal and peak hours. My iphone 12 gets 30/40 download speed however ZTE get 5/8 Mbps download speed at the same location.
07-02-2022 10:33 AM
I tried 3 times to get visible to fix my super slow internet with no luck. This reminds me of the AOL days. It took me 4 minutes to get to this page. The hotspot is useless. I'm using a new galaxy S22 plus. I average 2 to 4 mbps.
01-06-2023 04:23 PM
I have the same issue and have spent @4 hrs chatting with tech support . The issue has been escalated . Waiting .
01-25-2023 02:45 PM
How do you contact a customer service person??????
Internet was fine prior to this morning. Now it is crazy slow.
Two separate accounts, identical phones, both have poor internet as of this morning.