**Tip** What to do if your new service is slow

cconway09
Novice II

So, I activated my service last night to find my internet super duper slow. I contacted care via the app, they were very helpful. Turns out I was lacking a feature on the account that let me use faster than 5mbps speeds. They couldn’t add it for some reason and had to submit a ticket. Though it took me less than 2 hours to get a response and now my internet is working perfectly! 

3 REPLIES 3

frugalfamily
Intermediate

Glad you’re up and running. Thanks for the info, @cconway09!

bpositive
Intermediate III

LTE internet speed depends upon different factors. Some of them are phone models, network signal and peak hours. My iphone 12 gets 30/40 download speed however ZTE get 5/8 Mbps download speed at the same location. 

I tried 3 times to get visible to fix my super slow internet with no luck. This reminds me of the AOL days. It took me 4 minutes to get to this page. The hotspot is useless. I'm using a new galaxy S22 plus. I average 2 to 4 mbps.