Trouble chatting!

For some reason I am NOT able to get to the chat when I log into my account! When I DO hit the chat button...It brings up a small window telling me the day I ordered my phone and if I need to track it? What is going on? I USED to be able to bring up the chat window and talk to someone easily! Now I cannot...I am here because of desperation...I do not know HOW to fix this!


I was able to get it to work...nevermind