Poor customer service
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โ12-29-2024 09:56 AM
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โ12-29-2024 12:33 PM
FYI, you are in a peer to peer or customer based community/forum. Unfortunately Visible representatives do not visit these forums so asking for account related help is nothing we can help with here. If you need to send screenshots to customer service then you need to use one of their social media platforms to do so, such as their support page on Reddit or messaging them on Facebook, X or Instagram.
Only thing we can do here is refer you back to customer service. If you manage to get the payment situation fixed only thing I could highly suggest is to turn on autopay if plan on sticking around since I believe your account needs to be active to port out. As for autopay, it has worked for me without any issues making payment in the 3 1/2 years I have been with Visible.
Good luck with your issue and hopefully you get it fixed.
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