trusted device removed

dlokuta
Novice

I keep receiving text messages and emails saying that one of my trusted devices has been removed from my account. What does this mean?

5 REPLIES 5

Pensive
Novice

I have received the same texts and emails over the last few days. I believe I only have one device on my account (my phone), and it has worked fine throughout. Any explanations / help would be great.

 

Brandy931
Novice

Iโ€™m having the exact same issue. Does not seem to affect anything just concerning. 

VisiblyPresent
Intermediate III

It's a known issue purportedly being worked on. The way it's supposed to work is that trusted devices that haven't been used for a certain amount of time should be automatically removed (per best security practices) and a notification is sent when that's done. At the same time you should also be getting a notification when a trusted device is added.

It was fixed for a while but has reappeared.Visible MFA was late to the party (and is stll weaker than it should be) when it should have been baked in from the beginning. Frequently security changes implemented after the fact fix one thing and break two others. Particularly true when app development is outourced to a third party.

Under the privacy and security section of your account all current trusted devices are identified - in my case some of my older "browser" devices were showing as trusted devices due to different browser footprints as they were updated after I trusted them. Eventually, they were automatically removed and I received a notification as I should have. Check your trusted devices and remove any that aren't recognized.

Since then, I've simply stopped using trusted devices since the MFA process now allows sending the text code to the email of record.

My wife has been getting the messages for the past two days also. When we looked at my account, I have my phone and my laptop as trusted devices, and I have no issues. However, when we look at her account, she shows no trusted devices, yet is able to log on from her laptop with MFA and her phone has no issues.

Very strange. 

caere
Novice

Same issue, October 2024. Disconcerting, and Visible's Help Chat only adds to the confusion induced by these messages. I hope Community continues to update, I really appreciate hearing that this is a non-issue for customers!