Bank app no longer works

Silverfox55
Novice

I've had Visible for around 4 months. I have been unable to open my bank app. I've contacted bank, Google Play store, and TCL for support. Bank app has worked since beginning. I have virus protection to avoid being hacked. I've uninstalled and reinstalled, cleared cache and data. My bank app works on tablet, husband's phone which is different and desktop. I have 2 factor authentication and after entering code it gives an error message and says to try again later. 

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