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10-09-2022 03:46 PM
Billing me $40/month when plan is $30/month! Can this be corrected/adjusted?
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10-13-2022 02:20 PM
Thanks. I was thinking of that, but concerned I might get less service: will do. Thanks again!
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Anonymous
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10-10-2022 03:15 AM
There is no one here to help you with this problem. This is just a peer to peer group and customer service doesn't monitor this. You can try Twitter or Facebook messenger but I can tell you they don't respond there either, I have been waiting over 4 days for my DM's on Twitter. Best bet is to open up chat on Visible.com, you can type in a message but at first a robot answers so you need to click on chat with a live person. Wait time for me on Sunday afternoon was 45 minutes and took another 25 minutes or so to answer a half dozen questions and to get a problem fixed.
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10-10-2022 04:08 AM
Understand about the “chat”. I virtually gave up on that so tried this. It’s nice to know that somebody eventually answers, though! Thanks
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10-13-2022 01:05 PM
Were you originally on the $40 plan? If so, you’ll need to get a new sim from Visible. For whatever technical reason, if you don’t get the new sim (free) you’ll stay on the $40 plan/technology.
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10-13-2022 02:20 PM
Thanks. I was thinking of that, but concerned I might get less service: will do. Thanks again!
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11-02-2022 11:05 AM
They mentioned nothing about needing a new sim. They said it's a glitch in the app, that you can change plans in the app but it's not showing on some people's apps, that they are trying to fix it. 🤦♀️
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11-02-2022 02:28 PM
Yes, you do need a new SIM card. When I was messaging them on FB a month ago the rep was going to send me a new SIM for the new plan but I refused since I have the Party Pay discount and want to save the $5 a month until we have to switch. I was on FB messenger again about a week ago and told them I had an error on the app and couldn't order it when I checked the phone I just ordered to make sure it was compatible. I also mentioned I was getting an error using my laptop when I click the bring my phone button and select my plan I get an error there trying to order the card but I found another way on the website to order it. But anyway, yes, you need a new card.
