Can’t make calls

aerodorado
Novice II

I ported out my number from Verizon to Visible and the data works but my voice calls and visual voice mail has yet to work.  I have yet to be able to make incoming and outgoing calls.  I would get an error announcement “we’re sorry he number that you had dialed has calling restrictions that has prevented the completion of your call announcement 803” it’s been 2 days and no one has been able to figure out.  Customer service has reinstalled my esim multiple times and I’ve been told multiple times that everything works on their end. This is really frustrating because it’s the same troubleshooting scenarios and same outcome. Not sure why it’s hard to figure out why I’m getting this error announcement . Has anyone ever encountered this issue, if so what steps did you take to resolve it.   

20 REPLIES 20

Moxie
Superuser Founder
Superuser Founder

Have you tried doing a network reset  then reboot (on your phone)?  

If this post has solved your problem, please mark it as an acceptable solution. Thank You!

Additional information needed? https://www.visible.com/help

This has nothing to do with a network reset or rebooting the phone it won't help and it can't help it's a system issue, your phone cannot fix a problem in visible system 

Multiple times and no luck 

There is nothing what you could do on your end, the higher department must take care of it 

My question is what so hard to fix it I one's had this problem with a different carrier that uses Verizon network I called them up and it was fixed in less than a minute, the Rep told me it's updated and it started working right away 

Hectorfcr
Novice

Have you fix the issue I am on the same boat I spent all day with the agent yesterday and nothing 

The only way to fix it is to escalate it to the higher department, and they could fix the question is if they are going to do it, and how many days will it take 

😳😣

Still not working and it’s been “escalated” apparently 

Hectorfcr
Novice

Any luck with this issue I am on the same boat and I spent all day yesterday with agents with no luck all they do is reinstall the ESim and reset network 

Same issue. Except I just upgraded plans. Now no longer able to send or receive calls. They suggested a factory reset. I reluctantly did so. To my dismay I forgot 2 step verification was linked to my phone number. Now I'm double screwed at the moment.

Still no resolution 😫

aerodorado
Novice II

So to make the matter worst, today, my other account that I have which had an Apple Watch plan also had an issue. The Apple Watch number eas changed to a new number. I contacted Visible and they stated that there was no order and it was probably a bot that changed it🧐 . The only thing I can think of is  I used this number to I contact Visible with regards to the currently line in question which to this day, I still can’t make a call.  Now I am left with 2 lines with one issue right after another.  PSA, do not use another Visible line to contact them about an issue regarding another line because something will probably go wrong with that line as well.   With all this happening, I am told that it has been escalated and it’s been 8 days since the start and I am losing faith that any of this will be fix.  

I Don’t normally write reviews but this has got to be the worst experience I have ever had switching to prepaid carrier. I’ve tried other prepaid carriers that uses verizon ie Page plus and Total wireless and visible by far has got to be at the bottom of that list.  I don’t know if saving extra $20 is worth the hassle and aggravation with not able to contact them via phone, long wait line on chat and even if you do get someone, it will end up in circles and stating it will be escalated and a group of specialist is working on your issue.   Please I hope you all do you due diligence and think hard and long before switching because honestly this has been nothing but headache. I’m now afraid that since my Apple Watch number was changed and a rep can’t tell me how , I am afraid that I will lose my phone number that I’ve had for 18 years.  And I doubt there will be any recourse if that ever happen. 

100 percent. Got the call restrictions bug and ported out immediately. Was a bit if a struggle getting T Mobile to port correctly but all is good now. Foolish to try to save 20 bucks a month it turned out. Visible is not ready for primetime. In this day and age when your mobile is your only ohine, it is simply not acceptable to have unspecified "call restrictions" block usage if your phone. Customer service, or lack thereof, is equally unacceptable. Bye Visible, see you never again. 

aerodorado
Novice II

SO AFTER 8 DAYS AFTER ISSUES NOT BEING RESOLVED, IVE DECIDED TO PORT OUT MY NUMBER, BUT VISIBLE HAS CHANGED MY NUMBER!!  I CONTACTED THEIR CHAT AND THEY SAID THERE WAS NO ORDER AND THEY WILL PUT A TICKET! I REQUESTED A PORT OUT PIN AND MY ACCOUNT NUMBER BUT MY ACTUAL PHONE NUMBER IS DIFFERENT! NOW IM HAVING ISSUES PORTING OUT THE NUMBER BECAUSE ITS SHOWING NOT ACTIVE.   BUT IF YOU CALL MY NUMBER IT STILL RINGS AND WHEN I MAKE OUTGOING CALLS ITS STILL SHOWING MY NUMBER !, THIS IS UNBELIEVABLE 😖😖

Even your number is not active you could still Port it out you have to request a Port out pin

Really? AT&T is telling me that the number is not active. 😒

Someone on the community here ported out her number from visible because she wasn't able to restore the service

What number is showing on your account?

A completely different number that’s attached to my account, which a rep said was done even though they do not see any order.  my original number still rings and able to make calls but Apple Watch as well as port out request details have a completely different number. So now att is showing the number not even able to be ported out and that I just contact Visible.  I feel like this is going to be a whole ordeal 😞 with an unfavorable ending 😞😒