This notice is now on their site
We’re aware of an outage impacting voice calls, text messages and data. Our team is working quickly to resolve it.
If you're experiencing issues with your service please power cycle your phone, this resolves most issues.
Still no luck tried everything on phone can’t log in to account to upgrade or reset esim as that reqy2 step very with no work around and with not having text or a way to contact a real person we are dead in the water. New Jersey here
The two-factor authentication codes are not working from my employer or banking apps here in San Antonio. This is frustrating, I can't get my work done. I have been without since Tuesday. I have followed the directions from Visible however nothing is working. What I don't understand is why the codes work with Verizon and not Visible....is it not the same network and parent company?
I've been a customer now since October and this is the first issue I've had with them. I chatted with them for about an hour and had my issue resolved. It is on their end. They told me that usually powering down the phone helps in most cases. If you're able to and have the time, try to live chat. Have your name, email and number for verification and write down your IMEI and the ICCID of the SIM card.
I was able to get my issue resolved yesterday. I chatted with customer service and after about 90 minutes I was able to receive texts again. There wasn't any specific trick, most of it was done on their end and I didn't have to do any hard resets of my phone or network. Hopefully, everyone else has gotten back on track but if not, try the live chat.
I left Visible yesterday and went to another carrier. During the time that I was in the store, 3 Visible customers were in the process of switching. They were all VERY mad. This was the second time in two months (and I've only been with Visible for 2 months) that this happened. I don't have time to spend on a live chat or emailing with them trying to get them to get their $h!7 together. You get what you pay for. Lesson learned.