After waiting in the chat queue for 90 minutes, Visible worked by issue for another 70 minutes. The issue was that I could not receive or make phone calls. I was told that there was an issue on the back end. So I sat and waited, while I received a mixture of chat messages from the Visible agent and the BOT. After 70 minutes on the Chat (160 minutes total), I received a message stating that the Chat window will be closed due to quality issues and I will receive an email with the resolution to my problem. That was over an hour ago. Now I'm back in the queue so that I can get this issue resolved.
Has anyone else had this issue? My guess is that they ended the chat session to keep their average chat session duration below a certain time limit. How completely unprofessional and an insult to any of their customers.
On a side note, this is the 3rd time I've had this issue in the last 3 weeks. I'm seriously thinking about going back to Verizon. I have been happy with Visible, up until I started having this issue and having to sit in the queue for over an hour each time.
I also had a chat that just dropped yesterday, though it didn't last as long as yours, or a message about quality issues.
Was a Visible customer last year for a bit. No problems. So felt OK coming back. Not now.
If I do ever get back on chat, my request may be for an early unlock, or how to go about returning the phone.