Re: Chat session terminated for quality issues - Visible Community

Chat session terminated for quality issues

jefflafave
Novice

After waiting in the chat queue for 90 minutes, Visible worked by issue for another 70 minutes.  The issue was that I could not receive or make phone calls.  I was told that there was an issue on the back end.  So I sat and waited, while I received a mixture of chat messages from the Visible agent and the BOT.  After 70 minutes on the Chat (160 minutes total), I received a message stating that the Chat window will be closed due to quality issues and I will receive an email with the resolution to my problem.  That was over an hour ago.  Now I'm back in the queue so that I can get this issue resolved. 

 

Has anyone else had this issue?  My guess is that they ended the chat session to keep their average chat session duration below a certain time limit.  How completely unprofessional and an insult to any of their customers.

 

On a side note, this is the 3rd time I've had this issue in the last 3 weeks.  I'm seriously thinking about going back to Verizon.  I have been happy with Visible, up until I started having this issue and having to sit in the queue for over an hour each time. 

 

thanks,

-jeff

3 REPLIES 3

IMF
Novice III

I also had a chat that just dropped yesterday, though it didn't last as long as yours, or a message about quality issues.

Was a Visible customer  last year for a bit. No problems. So felt OK coming back. Not now.

If I do ever get back on chat, my request may be for an early unlock, or how to go about returning the phone.

Cmoney12051
Novice III

Beyond frustrating 

IMF
Novice III

@jefflafave try the new version of the Visible app that appeared today. Full details in available other threads.

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