Difficulty porting number from Verizon

[debunraveled]

When I  try to port my number from Verizon, it says the Verizon account number is incorrect.  I have verified that account # is correct.  I got no help from chat.  I am locked out for 24 hours.  Need some help before I try it again.

[tlartz]

I signed in to my Verizon account and went to Accounts, then Security.  There is an area something to the effect Transfer PIN.  If you go there, you can get a PIN # to transfer your number to another provider and it will also list your account number.  Write those down and you should be all set.

[TheCellTower]

The ZIP code also has to be correct 

[Jadden]

I had the exact same problem.  I thought I read something about omitting hyphens in the account number when typing it in for porting. However, if your account number includes a hyphen (aka 'minus sign' "-") you need to include that eg. "1234567xx-xxxxx". . . I'm still working on the porting issue. I got locked out as well and was unable to port.  So, I just continued without porting the number.  I had success in ordering the phone.  But, according to chat service, I'll need to return to the system and port the number after I receive the phone and SIM card. . . . BTW - according the Verizon Wireless you need to request a porting transfer number/pin.   To obtain that you need to dial #7678 from the cellphone you want to port.  (#PORT, I think) .  You'll need that number to port the current number, but haven't done that part yet myself. 

[dsweingard]

Same. Turns out I had enabled phone lock in VZW settings. Turn those off, wait 24 hrs and you will be good to go

[TheCellTower]

Remember to put the dash for example 123456 - 1234000 some account numbers have it