08-29-2022 09:54 AM
When I try to port my number from Verizon, it says the Verizon account number is incorrect. I have verified that account # is correct. I got no help from chat. I am locked out for 24 hours. Need some help before I try it again.
08-29-2022 10:55 AM
I signed in to my Verizon account and went to Accounts, then Security. There is an area something to the effect Transfer PIN. If you go there, you can get a PIN # to transfer your number to another provider and it will also list your account number. Write those down and you should be all set.
08-29-2022 11:34 AM
The ZIP code also has to be correct
08-29-2022 07:37 PM
I had the exact same problem. I thought I read something about omitting hyphens in the account number when typing it in for porting. However, if your account number includes a hyphen (aka 'minus sign' "-") you need to include that eg. "1234567xx-xxxxx". . . I'm still working on the porting issue. I got locked out as well and was unable to port. So, I just continued without porting the number. I had success in ordering the phone. But, according to chat service, I'll need to return to the system and port the number after I receive the phone and SIM card. . . . BTW - according the Verizon Wireless you need to request a porting transfer number/pin. To obtain that you need to dial #7678 from the cellphone you want to port. (#PORT, I think) . You'll need that number to port the current number, but haven't done that part yet myself.
09-01-2022 08:34 AM
Same. Turns out I had enabled phone lock in VZW settings. Turn those off, wait 24 hrs and you will be good to go
09-01-2022 09:47 AM
Remember to put the dash for example 123456 - 1234000 some account numbers have it