07-01-2024 01:13 PM
Since moving to visible a couple of weeks ago, my gps apps are awful and forever losing location, not updating and simply showing searching for gps. My daughter has the exact same phone in the car next to me and had no issues at all. I had no issues before I switched, but now it is terrible and quite frankly untenable if I can't get it fixed. I tried a bunch of setting changes including deselecting 5G, as I had a similar issue to this on Verizon a few years ago and locking my phone into 4G fixed it, but no luck this time around. Help
07-01-2024 07:51 PM
lets start with a few things. 1 what model of phone do you have? What is the signal like in your area? After you turned off 5g did you restart the phone? If that didn't work did you power it down and back up to insure the phone had a brand new connection to the tower? Have you tried turning on and off airplane mode? If my answer helps please mark it as a solution. Thanks.
07-02-2024 09:30 AM - edited 07-02-2024 09:31 AM
I appreciate your reply and in answer to your questions, I have a Google pixel 6, yes I restart the phone after I change network settings and I have also tried turning airplane mode on and off to refresh the connection. Nothing has worked so far. Network strength varies from full bars to half bars and I didn't seem to have any issues with other data. Speed tests consistently come back with 10 - 30 Mbps. My daughter has the exact same phone and has no issues on mint.
07-02-2024 09:34 AM
are you on the new visible plus plan?
07-06-2024 08:44 AM
I was on the basic plan but actually switched to visible plus as it was a free offer but it made no difference. My wife has a Google pixel 8 on Visible and has no issues, so I am assuming it is a pixel 6 / Visible compatibility issue.
07-14-2024 09:15 AM
I would check few settings on your device.
Google maps location sharing make sure it is 'allowed all the time'
Phone setting -> location -> Google location accuracy -> On (this enables map to use cellular signals to provide much accurate location)
I hope this would resolve your problem.