How to contact chat for customer service?

[bgswis]

How can we contact chat for customer service?  This page says

1. Navigate to the Visible website.

2. Select the chat icon – a speech bubble with 3 dots.

However, there is no speech bubble or dots.
https://www.visible.com/help/contact-us

[VisiblyPresent]

Appears in the lower right hand corner for me and there is also a Chat with Us link at the bottom of the page.

[bgswis]

Are you using web site or app?  I still don't see it in lower right corner and don't see Chat with Us link anywhere.

[VisiblyPresent · Accepted solution]

Web site using Firefox with enhanced tracking protection off.

On the app it appears in the top right corner when signing in or after signing in.

[bgswis]

On firefox I turned  enhanced tracking protection off but still don't see the chat icon in lower right.  I see it in Chrome so will use that.

[VisiblyPresent]

Yep, I've seen various inconsistencies on Visble's web site dependent on browser (as well as version including whther mobile or desktop) being used. I've got three browsers readily available just for that purpose since it's an issue not limited solely to Visible's site.

Sometimes clearing cache, cookeis, web site data or even private mode works also.

[bgswis]

Now I see it with Chrome.  I was using firefox and don't see it there, maybe because of the tracking setting.  Thanks.