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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible website down?

I was in the middle of trying to find out how to get my phone that didn't get delivered when I was disconnected and received a server error. I haven't been able to connect for the last hour, is this a known problem?

Documentation on Upgrade Service- NONE

I am extremely disappointed in Visible. I have been with them for years. Purchased a Google Pixel 6 through their store and Affirm. A couple months ago, my phone got yet and I had it replaced with Assurant. They provided me a Google Pixel 6 Pro as a ...

Upgrade network plan

I’ve been trying to upgrade my network to the new plan but I can’t because my account still has my old phone on it and undefined/mo. When chatting with visible, I was told they can’t access it and need to blog it. Has anyone else had this problem?

Hotspot notworkibg

For a month and a half my hotspot has not worked, and my signals been terrible. I have spent over 75 hours on chat with visible with them having me try everything possible. Yet visible has not fixed my issue

Enable Calls to Mexico

I have Visible+ and cannot make calls to Mexico. Chatbot is useless and cannot tell me how to enable calls to MX. One post says to enable it in account settings; however, I don't see anything in account settings about the topic. Please help!