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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible App iOS issue

I have an iPhone 13 Pro Max iOS 16.1.1. After the update Thursday to 4.2.7 I can’t get to my account info in the app. After singing in, it takes me to the “Get started” screen where I can check my phone compatibility or shop phones. I have deleted th...

App Issue After Update to 4.2.7 on iOS 16.1.1

I have been using Visible for nearly a year, after updating I sign in and the “Get started” page appears. It will not show my account info, I can Check my Current Phone or Shop New Devices. If I check and enter my eSIM it takes me to an empty cart an...

Manager

Is there any chance I can connect with a manager over the phone? I have been promised a phone call 3 times with no response. Each time I go onto a chat, I get booted after 5 minutes waiting.

Visible app does not work

Visible app stays stuck on the white screen. I’ve updated the app. Updated iOS. Deleted. Redone everything. Chat has no idea. Log in on another device same thing. Log in on the web- I can see more but cannot access “overview”. If I didn’t have autopa...