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Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Google Play

I am trying to add an app from Google Play. After I sign in and enter my password, it recognizes me, I click "I agree", it searches for a minut or so, and I get an error that says "Your account wasn't added. Try again."Tested using another cell phone...

Account on Hold

After an agent tried redownloading my eSIM on 5/4, my service abruptly stopped. When I tried contacting Visible via Chat, they told me my account was on permanent hold. When I asked why and what I could do, all the agent would say is that they could ...

Downloads from the Data and Privacy Portal

I’m trying to successfully download a call log from the the Download and Privacy Portal.My request went fineAfter a few days I received the email that my file was readyThe download went fine with request codeThe zip file is encrypted and this message...

GreenSub by Novice III
  • 6 replies
  • 0 kudos

Resolved! Visible and Text Messaging Issues

First let me say overall I am happy with Visible phone service. I wish roaing was enabled BUT it is what it is I suppose. What I hate is that almost daily on my Samsung Galaxy A21 phone, I constantly throughout teh day get to a point where I cant rec...

Resolved! Broken phone / Forgot login!!!!!??? HELP

So family member's phone got crushed on construction sight. He wanted to go on Visible and order a replacement. But... he forgot his Visible login info. The web site says use you phone and select forgot password etc. But He can't use the phone, its c...

jimjrfl by Novice III
  • 2 replies
  • 0 kudos

Resolved! Spam Protection

I installed Spam Protection a few days ago and am now receiving more spam AND text messages than I ever have. Going to delete it!

Debv52 by Novice
  • 1 replies
  • 0 kudos

Is the visible web sight down?

When I try to go to the Visible website, I keep getting an error message that says that is it forbidden. I tried with both Firefox and Chrome, same thing.

RickM by Novice
  • 1 replies
  • 0 kudos

Unable to login to my account since today morning

Hi: I'm unable to login to my account since today morning. On the web I get "Exceeded quota for verifying passwords" and on the app I get "Looks like you may be having difficulty getting started right now.". When I launched my app on my iOS device, I...

intzer0 by Novice
  • 4 replies
  • 5 kudos