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Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Getting a replacement sim for lost/stolen phone

The chat doesn't seem to understand. I can't log in to my account because it wants to sent a code to my phone. The phone and the sim in it are gone. Need to have new sim sent to me. Have a phone from verizon that will work with visible. Can a Human a...

Resolved! How to contact chat for customer service?

How can we contact chat for customer service? This page saysNavigate to the Visible website.Select the chat icon – a speech bubble with 3 dots.However, there is no speech bubble or dots.https://www.visible.com/help/contact-us

bgswis by Novice III
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Haven’t received my trade in credit payment

I traded in my iPhone 11. It was accepted and approved for a $100 trade in credit. I have not yet received that payment. It has been 2 weeks since it was accepted. The trade in info page says that I should have received payment within 5 days of it be...