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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Resolved! Wrong Device Name in App

On the Visible App under Account, then “devices” it continues to show my old device model. Visible Chat says they show the iPhone 14Pro, even though the App shows an iPhone 13Pro! I have changed eSim, deleted and signed into App, but nothing seems to...

RJRCO by Novice II
  • 2942 Views
  • 3 replies
  • 1 kudos

Do NOT Update Your Service

Do not update your service! I mean it. Received this ‘cool’ email from Visible saying that I am eligible to update the service to a better network coverage but this would require changing the plan. The email said it would be at the same cost (making ...

address to return phone

Does any one know how and where to return the phone I purchased from Visible? They are unable to activate the phone because they cannot verify my email. Therefore the phone is useless and I need to return it and get a refund.

sward by Novice II
  • 1599 Views
  • 2 replies
  • 0 kudos

problems with 2 step verification

After activating and porting my number, the phone works fine for calls, texts, and data. However, when I try to access the app or website, I never get a text or email with the code to enable 2 step verification. I have been on 2 chats with agents and...

SC by Novice
  • 7035 Views
  • 7 replies
  • 2 kudos

$15 off for 12 months promo

I signed up in January for the $15 off for 12 months promo. I just received an email saying I will lose the $15 discount if I do not port a number in within the next 7 days. Trying to chat for help using the app, but they never respond during the tim...