I recently switched from Verizon to visible and kept the same phone number. I currently can’t receive text messages from anyone that I haven’t messaged on my new phone. If I have messaged them on my new phone then I’m able to receive messages from them. I also can’t receive verification codes that I need to get into my work account or banking apps. Any one ever had this problem and/or know how to fix it?
Same problem and I’ve tried live chat, but always end up at the place where I have to reset my phone and I’m not willing to give up all the information that’s on it.
same here . many 2 step come through, bank and broker and work do not. I reset network, (only lose wifi pw), turned off spam blocker on phone and on visible recently, lets see if it works. keep you posted.
same here. recently turned off spam blocker on iphone 14pro and on visible app. will keep you posted if that worked. chat was unhelpful. say its not on their end.
Visible customer service helped me through chat. It took 3 separate chat sessions for them to reprovision my phone 3 times to finally get it to receive short code text messages! The way to confirm that you're getting text messages or verification codes from the vendor is to text them. You can google the unique short codes for specific vendor (for example Venmo - 86753). Send a text message such as START or HELP to the vendor. If you get an automated text reply, then you are connected and good to receive verification codes and texts from the vendor. If you don't get a reply from your text, then you're not connected. Work with a Visible chat agent. First, they had me do the usual stuff like reseating my physical sim card and switching airplane mode on/off. That didn't work. So insist that they reprovision your phone. It'll work!
